These are the general conditions applicable to all reservations. In the event of any exception, it will be indicated on the apartment file.
These conditions will govern the relations between Lloguers Vacacionals, sl., Owner of the goldenbeachapartamentos.com website and the people who make their reservations with us (hereinafter, the CLIENT).
Payment conditions
The client will pay a percentage of the total cost of the reservation, at the time of formalizing the reservation. Different depending on the existing cancellation policy, or the days until the check-in date, which may be longer. Obviously this deposit to confirm the reservation will be deducted from the total amount of the reservation.
Outstanding balance.
The amount pending payment will be paid on the day of entry into the apartment, by credit card, or even cash. In the event that you wish to pay the outstanding balance by bank transfer, or any other method such as Paypal, you must indicate it a minimum of FIVE days before arrival. There will be no check-in paid by rstos means, if the company does not have the corresponding proof of payment.
Refundable deposit.
To cover eventual damage to the apartment, upon arrival the client must pay a deposit of € 150 by credit card.
This amount will be returned at the end of your stay, as long as all the conditions for it are met. It must be done with a credit card. If exceptionally it has been made in cash, the refund will be made by transfer and the expenses will be borne by the client.
The deposit will be withheld, in whole or in part, if damage is found to the apartment caused by the client during their stay or if they do not respect the rules of coexistence set by each owner. Likewise, an extra cleaning charge will be applied (it will vary according to each apartment when the apartment is not returned in reasonable cleanliness and order (dirty kitchen, excess garbage or disorder).
All inclusive
The amount of the reservation includes VAT (10%), water supplies, energy and telecommunications.
Not included:
- The additional services that the client can contract.
- Check-in to the apartment before the usual time (3:00 p.m.) and check-out after the cut-off time (11 a.m.), or check-in after a specific time (each apartment will mark its entrances and exits)
Cleaning
Each reservation includes a final cleaning service of the stay included in the price, although the client may additionally contract daily or weekly cleaning depending on their needs. The cost of these cleaning will be paid in advance, at the time of check-in. All apartments will be equipped with sheets and towels. However, the client is responsible for cleaning the apartment, removing the waste generated and returning it in reasonable cleanliness and order.
Number of guests.
It is forbidden to stay in the contracted apartment for a number of guests greater than that declared in the reservation (except children under 2 years of age), unless expressly authorized by Golden Beach Apartamentos and prior payment of the price increase. Failure to comply with this rule, that is, the overcrowding of the apartment and the excess of places contracted in the reservation, may give rise to the expulsion of the house without the right to claim any.
Responsibility
Use of the apartment. When making a reservation on our website, the client and their companions agree to make proper use of the rented apartment, exempting Golden Beach Apartments from any responsibility for damages that this use may cause.
Valuable items.
Golden Beach Apartamentos is not responsible for valuables that the client brings and / or deposits in the apartment. You can take out additional insurance or check the file for each apartment if you have a safe.
Damage caused.
The client will be responsible for the damages caused to the floor, except for normal wear and tear caused by the daily use of the floor. In case of losing the keys, you will have to pay the costs derived from making copies and / or changing the lock.
Other conditions
Pets
It will depend on each apartment, check the file for each apartment or contact our reservations department. In any case, the owner must notify the company, which reserves the right to accept, or not, the reservation, and provide the mandatory documentation on pet vaccinations.
No smoking.
Smoking is not allowed in the apartments, except on balconies, terraces, patios and gardens. In case of breach of this rule, they may be expelled and collect part or all of the deposit.
Specific rules of the apartment.
The rules are delivered upon arrival and guidelines for proper operation will be established, such as keeping silence at certain hours, garbage disposal. RESPECT FOR OTHERS IS THE MOST IMPORTANT, as well as the Environment
It is evident that these rules must be respected, which are often common sense and facilitate coexistence with other neighbors.
Civic behavior.
It is important to respect the rest of the other tenants of the property, for which we require our guests not to carry out noisy activities, especially between 22:00 and 8:00 h. It is also important to avoid all those actions that may disturb the neighbors, such as loud music, noise, etc.
Parties and the entry of people not staying in the house are totally prohibited to respect the rest of the neighbors and will be grounds for expulsion from the apartment if this rule is breached.
It is essential to comply with the rules of the Community of Owners, exposed on the notice board of the CP in the building itself, as well as to make good use of the common areas of the building where the housing for tourist use is located, as well as to behave civically both in the home for tourist use and in the building.
Golden Beach Apartamentos is firmly committed to the environment, all towels and sheets are specially treated, do not use more water than you need and turn off all the lights in the apartment, you are not there. We all win
Breach.
The serious and / or repeated breach by the client or his companions of the conditions established above will grant BCN Apartment Rentals the right to demand the immediate abandonment of the apartment, without any compensation and according to the rules of each apartment to keep the deposit of the same.
Booking an apartment with BCN Apartment Rentals implies acceptance of these general conditions, as well as the jurisdiction and competence of the courts and tribunals of Reus.
Personal information.
In compliance with article 5, section 1.a), of Organic Law 15/1999, on the Protection of Personal Data, we inform the client that the personal data provided to us will be incorporated into a file duly registered in the Registry established for this purpose by the Data Protection Agency, and will serve for the effective provision of the services that you have contracted. Only those employees and suppliers who need to know such data in order to provide such services will have access to them. In any case, the client can exercise the rights of access, opposition, rectification and cancellation provided for in the aforementioned Law.
Arrival - Check-In.
The entrance to our apartments is from 4:00 p.m.
If you want to enter the apartment before the established time, please let us know in order to coordinate it, if possible. There will be an extra cost depending on the apartment if you arrive after 21:00.
Departure- Check Out.
The apartments must be left free for cleaning at the latest at 11:00 am. If you want to leave the apartment between 11 a.m. and 6 p.m., please let us know so we can organize it, if possible. This change of departure time may entail an additional cost, at the expense of the client who requests it.
CLAIM POLICY
In the event of not being satisfied with the service received, you can communicate it through our email: goldenbeachapartamentos@gmail.com and you will receive a response within a maximum period of 5 days.
If the claim is related to a service that had been requested or was included in the reservation, but it has not been possible to provide or it has not been possible to give an alternative (whether it has been accepted or not), it will be assessed first if it has been for reasons of force higher, or if it has been due to an incident.
Each case will be evaluated individually and compensation will be offered in the form of a coupon or partial refund, depending on the situation in which it occurred.
If the claim is for reasons beyond the control of the company, no financial compensation will be offered.
In our central office we have a complaint form.
Cancellation and modification of reservations.
The cancellation policies of each apartment, in force for the dates of your reservation, will determine the right to receive a refund for the stay, in the case of no-show. The refund will be made in the same payment method in which it was made. In the case of being by card or by transfer, it will be returned to the same account from which it was made. It will be discounted between 5% on the amount to be returned for management expenses. And the return will be made within a period of 120 days from the day it was requested, provided that it was not due to force majeure. In such case the refund could be delayed.